http://myohmy.name.my/ohmyblog/what-is-the-best-software-for-recording-calls-made-with-voip-phones-in-an-office.html Its My Everything.. Fri, 12 Mar 2010 19:07:51 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://myohmy.name.my/ohmyblog/what-is-the-best-software-for-recording-calls-made-with-voip-phones-in-an-office.html/comment-page-1#comment-24642 madhusudan P Wed, 25 Nov 2009 00:27:47 +0000 http://myohmy.name.my/ohmyblog/what-is-the-best-software-for-recording-calls-made-with-voip-phones-in-an-office.html#comment-24642 Ccietutorial.com is your gateway to the best sites on the Internet for Software! Looking for Computers, Domain Names, or Education? Browse our recommended resources or just try the Ccietutorial.com search http://ccietutorial.com/ Ccietutorial.com is your gateway to the best sites
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]]> http://myohmy.name.my/ohmyblog/what-is-the-best-software-for-recording-calls-made-with-voip-phones-in-an-office.html/comment-page-1#comment-24641 bully Wed, 25 Nov 2009 00:27:47 +0000 http://myohmy.name.my/ohmyblog/what-is-the-best-software-for-recording-calls-made-with-voip-phones-in-an-office.html#comment-24641 what solution are you running for voip in the office? do you use a voice gateway? is there a PBX server for your voip solution? Additional - There are numerous suppliers of call recording solutions. Retell, telrex etc. I would suggest contacting your avaya re-seller and getting a quote from them. All the solutions will require software running on a server (seperate box or possibly the Avaya controller) and a connection to your network. Depending on the solution the recording will need to have multiple network connections, one for admin and playback and one that will most likely use port spanning to sniff for the rtp (voice packet data) streams. in your network. Where that spanning occurs will depend again on what you want to achieve. To record external calls the spanning can be carried out at the voice gateway but if you also wish to record internal calls then further spanning will be required. Sorry I can't be any more precise but without detailed knowledge of your network and VoIP solution I can't offer any further advice. what solution are you running for voip in the office?
do you use a voice gateway? is there a PBX server for your voip solution?
Additional – There are numerous suppliers of call recording solutions. Retell, telrex etc. I would suggest contacting your avaya re-seller and getting a quote from them.
All the solutions will require software running on a server (seperate box or possibly the Avaya controller) and a connection to your network. Depending on the solution the recording will need to have multiple network connections, one for admin and playback and one that will most likely use port spanning to sniff for the rtp (voice packet data) streams. in your network. Where that spanning occurs will depend again on what you want to achieve. To record external calls the spanning can be carried out at the voice gateway but if you also wish to record internal calls then further spanning will be required.
Sorry I can’t be any more precise but without detailed knowledge of your network and VoIP solution I can’t offer any further advice.

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